Career & CV — Carlo Niccolai

Promoted within the OPS team to own AI and automation across operations — building at-scale AI systems and LLM tools, designing n8n and HubSpot workflows, and driving AI adoption from Operations to Sales.

Quality assurance across operational processes and data. Alongside core QA work, built the team's first LLM tools (URL-to-company analyzer, prospecting researcher, automated legal-review workflow), supported the merger with the German branch, and was named Employee of the Month (Jan 2026).

Managed import/export operations and the end-to-end supply chain, with analysis and reporting via a custom CRM. Improved sales performance by 10%, produced leadership reports, and managed key-client relationships.

Managed the full guest lifecycle on Cloudbeds, reported on key metrics, contributed to new marketing campaigns, and grew the business's presence on Airbnb and Booking.

Quantitative research on Brexit's economic impact on Tuscany's manufacturing sector, using advanced Excel on official ISTAT datasets — reports and visualizations supporting policy recommendations.

Studied operations across all company sections, delivering analyses and executive presentations, and led a CSR multi-stakeholder project connecting the company with the local community.

Thesis on AI governance: "Decoding the black box of AI governance through a critical and democratic lens". International relations, data analysis, AI and GenAI, internet governance, SaaS, and digital rights.

Technology, politics and society, group psychology, innovation, and intercultural perspectives.

Recognized within my first year for driving AI adoption and automation across teams.